We started our buy back paperwork in September. In October we uploaded our documents (copy of dvr license, registration, and bank info). Then we got to wait... and wait. And wait! The website they created shows the documents were accepted and reviewed and accepted again. Then the process stopped. Once they have your info they review the paperwork. A second and third party review the paperwork. From there they are supposed to generate an "offer letter" . That is the infuriating part. You submit the paperwork and have to simply wait for an offer letter that is in limbo. They set up a call center to supposedly answer questions. It's worthless. We called once a week, then once a day, finally every hour just to be a pain in Their ***. None of the call center people have any real info other than "yes,your paperwork is correct and has been processed ". Ok, when do we get out offer letter? "We don't know".
It became infuriating dealing with this.
So last week we (finally) received our offer letter. Grabbed the wife and hustled to the dealership to have it notarized and sent back in. About 3 hours after it went in we got an email to schedule a turn in date. Yippee!, right?
Uh... no. The very earliest date they had was 2 MONTHS down the road!
Since being sucked into this nightmare we have been (barely) making our car payments and paying full coverage insurance on a vehicle we can only drive occasionally and never in bad weather lest it get wrecked. We had to buy new tags for it. It has tires that are only about 7 months old. Since its currently snowing the car will sit until the weather clears.
The class action suit will force VW to buy the car back. No idea what they will do with all of them but the consensus is there will be no fix.
And while they are offering a "we're sorry we got caught and screwed you" payment, it will not fix my opinion of them. The wife doesn't care either way but she doesn't seem to understand (or want to) why this is inexcusable. We bought a car at a premium, sold on its performance/efficiency, and were sold a red herring. The monies we will receive by way of a weak attempt to rectify the issue will be used to make an old Jeep into a daily driver. At least I know what to expect from that truck.